VoIP Phone Systems: Transform Business Communication in Dubai
Voice over IP (VoIP) has revolutionized business communication in the UAE, with 68% of Dubai companies now using VoIP phone systems compared to 32% five years ago. Traditional copper phone lines are rapidly being replaced by internet-based calling that costs 40-60% less, offers far more features, and scales instantly. Yet many UAE businesses still struggle with legacy PBX systems, expensive telecom bills, and limited mobility.
As a unified communications specialist serving 500+ Dubai businesses across enterprise, healthcare, financial, and government sectors, GR IT Services has deployed VoIP phone systems that have saved clients millions in telecom costs while improving productivity with features like mobile integration, call analytics, and unified messaging. This comprehensive guide covers everything you need to select, deploy, and optimize VoIP for your organization in the UAE.
What is VoIP & How Does It Work?
VoIP Fundamentals
- Definition: Voice over Internet Protocol - transmit voice calls over IP networks instead of traditional phone lines
- Technology: Converts analog voice signals to digital packets, transmits over internet/LAN, converts back to voice
- Protocols: SIP (Session Initiation Protocol) most common, also H.323
- Codec: Audio compression algorithms (G.711, G.729) - balance quality vs bandwidth
VoIP vs Traditional Phone Systems
| Feature | Traditional PBX | VoIP Phone System |
|---|
| Infrastructure | Physical PBX hardware, copper lines | Software-based, runs on servers/cloud |
| Call Transmission | Circuit-switched (PSTN) | Packet-switched (IP network) |
| Cost per Call | High (especially international) | Low (often free internal, cheap international) |
| Upfront Cost | High (AED 50,000-500,000) | Low to moderate (AED 5,000-50,000 or cloud) |
| Scalability | Limited (physical ports) | Unlimited (software licenses) |
| Features | Basic calling, voicemail, call forward | Advanced (video, mobile, CRM integration, analytics) |
| Remote Work | Difficult (call forwarding only) | Easy (work from anywhere) |
| Maintenance | Complex, requires on-site support | Simple, often remotely managed |
| Example | Avaya IP Office, Cisco Call Manager | 3CX, RingCentral, Microsoft Teams Phone |
Benefits of VoIP for UAE Businesses
1. Cost Savings (40-60%)
Reduced Call Costs
- Internal Calls: Free between offices/employees (over internet)
- Local UAE Calls: AED 0.02-0.05 per minute (vs AED 0.10-0.20 traditional)
- International Calls: AED 0.05-0.15 per minute (vs AED 1-5 traditional)
- Example: Dubai company with 50 employees, 10,000 minutes/month international calls saves AED 50,000-90,000 annually
Lower Infrastructure Costs
- No Physical PBX: Eliminate expensive on-premises PBX hardware (AED 50,000-300,000)
- Reduced Cabling: Use existing network cables (not separate phone wiring)
- Easier Moves: Relocating offices doesn't require rewiring phones
- Lower Maintenance: Software updates vs hardware repairs
Reduced Telecom Charges
- Fewer Lines Needed: One internet connection vs multiple phone lines
- No Line Rental: Eliminate monthly per-line fees (AED 50-150/line with Etisalat/du)
- SIP Trunking: Pay per concurrent call, not per line (more efficient)
2. Advanced Features
Call Management
- Auto Attendant: Automated receptionist ("Press 1 for Sales, 2 for Support")
- Call Queues: Hold callers, play music, route to available agents
- Call Recording: Record calls for training, compliance, quality assurance
- Call Analytics: Dashboards showing call volume, wait times, missed calls
- IVR (Interactive Voice Response): Self-service menus
- Ring Groups: Ring multiple phones simultaneously (sales team)
- Time-Based Routing: Different call handling for business hours vs after-hours
Mobility & Flexibility
- Mobile Apps: Use business number on personal smartphone (iOS/Android)
- Softphone: Make/receive calls from laptop (no physical phone needed)
- Remote Workers: Home office employees have same features as office
- Hot Desking: Log into any phone with your extension
- Find Me/Follow Me: Ring office phone, then mobile if no answer
Unified Communications
- Presence: See if colleagues available/busy/away
- Instant Messaging: Chat integrated with phone system
- Video Conferencing: Built-in video meetings
- Voicemail to Email: Receive voicemail as audio file in email
- Fax to Email: Virtual fax (send/receive faxes via email)
Business Integrations
- CRM Integration: Salesforce, HubSpot, Zoho - see caller info, log calls automatically
- Microsoft Teams: VoIP integrated with Teams chat/meetings
- Help Desk: Zendesk, Freshdesk - create tickets from calls
- Business Apps: APIs to integrate with custom applications
3. Scalability
- Add Users Instantly: Buy software license, provision user in minutes (no hardware installation)
- Seasonal Scaling: Add temporary users for busy season, remove after
- Multi-Site: Connect Dubai, Abu Dhabi, international offices with unified dial plan
- No Physical Limits: Cloud systems support thousands of users
4. Business Continuity
- Redundancy: Cloud systems hosted in multiple data centers (99.99% uptime)
- Disaster Recovery: Office flooded? Employees work from home with same phone system
- Automatic Failover: If internet down at office, calls route to mobile
- Geographic Redundancy: Employees in different locations answer same queue
VoIP Deployment Models
1. Hosted VoIP (Cloud PBX)
Description
Phone system runs in vendor's cloud (provider manages servers, software, updates). You just connect IP phones or use apps.
Architecture
- PBX Location: Vendor data center (UAE, Europe, US)
- Your Office: IP phones + internet connection
- Connectivity: SIP trunks or included in service
- Management: Web portal to configure users, features
Pros
- No Infrastructure: No servers to buy, manage, maintain
- Fast Deployment: Live in hours to days
- Predictable Costs: Monthly per-user fee (OpEx, not CapEx)
- Always Updated: Vendor handles updates, new features
- High Availability: 99.99% uptime (better than most on-premises)
- Easy Scaling: Add users via portal
Cons
- Internet Dependency: No internet = no phones (unless failover to mobile)
- Monthly Fees: Never "own" the system, pay forever
- Less Customization: Limited to vendor features
- Latency: If data center far away, call quality may suffer
Best For
- SMBs (10-250 users) without IT staff
- Multi-site organizations
- Companies with remote workers
- Businesses wanting predictable monthly costs
Popular Solutions for UAE
| Provider | UAE Presence | Cost per User/Month (AED) | Key Features |
|---|
| RingCentral | Partners in UAE | 80-200 | Full UCaaS, video, team messaging, integrations |
| 8x8 | Global, available in UAE | 70-180 | UCaaS, contact center, video, analytics |
| Vonage | Partners in UAE | 60-150 | Business phone, unified communications, APIs |
| Microsoft Teams Phone | UAE data centers | 100-250 | Integrated with Teams, E5 licensing |
| Zoom Phone | Partners in UAE | 80-180 | Integrated with Zoom meetings, global coverage |
2. On-Premises IP PBX
Description
Phone system software runs on server in your office. You manage everything.
Architecture
- PBX Location: Your server room (physical server or VM)
- SIP Trunks: Connect to Etisalat/du or SIP provider for external calls
- IP Phones: Connect to your local network
- Management: You (or IT partner) manage updates, maintenance
Pros
- Full Control: Customize everything, no vendor lock-in
- One-Time Cost: Buy licenses once, own forever (plus annual support)
- Data Privacy: Call recordings, logs stay on your premises
- No Monthly Fees: After initial investment, just telecom costs
- Local Call Quality: No internet latency for internal calls
Cons
- Upfront Investment: Server, licenses, installation (AED 20,000-150,000)
- IT Resources: Requires technical staff or partner to manage
- Your Responsibility: Updates, backups, security, uptime
- Disaster Recovery: Need to plan and implement yourself
- Scaling: Buy licenses/hardware upfront
Best For
- Large enterprises (250+ users) with IT staff
- Organizations with data sovereignty requirements
- Businesses with complex, custom requirements
- Companies with reliable on-premises infrastructure
Popular Solutions
| Solution | Type | Cost (AED) | Key Features |
|---|
| 3CX | Software (Windows/Linux) | Free-80,000 | Free up to 16 users, advanced features, mobile/web apps |
| FreePBX | Open source (Linux) | Free | Free, highly customizable, large community |
| Cisco Unified CM | Enterprise | 100,000-500,000+ | Large enterprise, complex call routing, high reliability |
| Avaya IP Office | Hybrid (on-prem/cloud) | 50,000-300,000 | SMB to enterprise, contact center, mobile |
| Grandstream UCM | Appliance | 5,000-50,000 | Affordable, built-in PBX appliance, good for SMBs |
3. Hybrid VoIP
Description
Combination of on-premises and cloud. PBX in your office for main location, cloud extensions for remote users/branches.
Use Cases
- Transition Strategy: Keep existing PBX, add cloud extensions for new users/branches
- Multi-Site: Main office has on-prem PBX, branch offices use cloud
- Disaster Recovery: On-prem primary, cloud as failover
- Best of Both: Control + flexibility
Best For
- Companies migrating from traditional PBX to cloud (gradual transition)
- Organizations with mixed needs (control for main office, flexibility for remote)
- Businesses with recent PBX investment (not ready to replace)
SIP Trunking: Connecting VoIP to Phone Network
What is SIP Trunking?
- Definition: Virtual phone lines that connect your VoIP system to PSTN (public telephone network)
- Replaces: Traditional PRI lines (ISDN)
- How It Works: Your PBX connects to SIP provider via internet, they route calls to/from PSTN
- Channels: Concurrent call capacity (10 channels = 10 simultaneous calls)
Benefits vs Traditional Lines
| Feature | Traditional PRI/ISDN | SIP Trunking |
|---|
| Physical Connection | Copper line to premise | Over internet (no physical line) |
| Capacity | 23 channels per PRI | Unlimited (pay per channel) |
| Scalability | Add PRI in blocks of 23 | Add channels individually |
| Cost (50 channels in UAE) | AED 5,000-8,000/month | AED 1,500-3,000/month |
| Install Time | 2-8 weeks (telco delays) | Hours to days |
| Portability | Tied to physical location | Move anywhere (keep numbers) |
| Disaster Recovery | Difficult | Easy (reroute to backup site/cloud) |
SIP Trunk Providers in UAE
1. Etisalat SIP Trunks
- Coverage: UAE-wide
- Pricing: Higher than international providers, but local support
- UAE Numbers: Can port existing Etisalat numbers
- Support: Local account managers, Arabic support
- Best For: Large enterprises, government, organizations requiring UAE-based provider
2. du SIP Trunks
- Coverage: UAE-wide
- Pricing: Competitive with Etisalat
- UAE Numbers: Can port existing du numbers
- Support: Local support
- Best For: Organizations with existing du relationship
3. International SIP Providers
| Provider | UAE Numbers | Cost per Channel/Month (AED) | Notes |
|---|
| Vonage | Yes (Dubai, Abu Dhabi) | 30-80 | Global reach, 99.999% SLA |
| Twilio | Yes | Pay-per-use (AED 0.02-0.10/min) | Developer-friendly, flexible APIs |
| Bandwidth | Limited | 20-60 | Carrier-grade, 99.999% uptime |
| Flowroute | No | 15-50 | US-based numbers, good for global companies |
Choosing SIP Trunk Provider
Key Criteria
- UAE Numbers: Can you get local Dubai/Abu Dhabi/UAE numbers?
- Number Porting: Can you port existing numbers from Etisalat/du?
- Call Quality: Codec support (G.711, G.729), QoS, low latency
- Uptime SLA: 99.9% minimum, 99.999% ideal
- Support: 24/7 technical support (critical for phone system)
- Pricing: Per channel, per minute, or bundled?
- PBX Compatibility: Tested with 3CX, FreePBX, etc?
Call Center Solutions (Contact Center)
When You Need a Contact Center
- High Call Volume: Customer support, sales teams handling 100+ calls/day
- Queue Management: Hold callers, route to available agents
- Analytics: Need detailed reporting on call metrics, agent performance
- Omnichannel: Phone + email + chat + social media in one platform
- Workforce Management: Schedule agents, forecast volume
Contact Center Features
Call Routing & Queuing
- ACD (Automatic Call Distribution): Route calls based on skills, availability, priority
- Call Queues: Hold callers, provide position and estimated wait time
- IVR: Self-service menus ("Press 1 for billing, 2 for support")
- Skills-Based Routing: Route Arabic speakers to Arabic agents, VIP to senior agents
- Callback Queuing: Instead of waiting, caller requests callback when agent available
Agent Tools
- Agent Desktop: Unified interface showing caller info, history, scripts
- Screen Pop: Customer record appears when call answered (CRM integration)
- Call Recording: Record for training, QA, compliance
- Whisper/Barge: Supervisor can listen, whisper to agent, or join call
- Warm Transfer: Brief colleague before transferring call
Reporting & Analytics
- Real-Time Dashboards: Wallboards showing call volume, wait times, agent status
- Historical Reports: Analyze trends over time (busiest hours, call types)
- Agent Metrics: Calls handled, average handle time, customer satisfaction
- Call Recordings: Review for quality assurance, training
- Custom Reports: Export data for executive reporting
Omnichannel
- Unified Queue: Phone, email, chat, SMS, WhatsApp, social media in one queue
- Customer Journey: See full interaction history across channels
- Channel Routing: Route based on agent skills and channel (some agents handle chat only)
- Consistent Experience: Customer can start on chat, continue via phone
Contact Center Solutions for UAE
Cloud Contact Center
| Provider | Deployment | Cost per Agent/Month (AED) | Best For |
|---|
| Five9 | Cloud | 400-800 | Enterprise, outbound sales, omnichannel |
| Genesys Cloud | Cloud | 350-750 | Enterprise, AI-powered, global support |
| NICE CXone | Cloud | 400-900 | Enterprise, workforce optimization, analytics |
| RingCentral Contact Center | Cloud | 300-600 | SMB to enterprise, UCaaS integration |
| 8x8 Contact Center | Cloud | 350-700 | Omnichannel, AI, workforce mgmt |
On-Premises Contact Center
- 3CX: Built-in call center features (queues, wallboards, recording) - included with Pro edition
- Asterisk/FreePBX + Modules: Open source with queue modules
- Genesys PureConnect: Enterprise on-premises (AED 200,000-2M+)
- Avaya Elite/Aura: Large enterprise (AED 300,000-3M+)
Use Cases in Dubai
Customer Support Center
- Scenario: E-commerce company, 20 support agents, 500 calls/day
- Solution: RingCentral Contact Center or 8x8
- Features: Omnichannel (phone, chat, email), CRM integration, IVR, recording
- Cost: AED 6,000-16,000/month (20 agents)
Sales Team
- Scenario: Real estate company, 30 sales agents making outbound calls
- Solution: Five9 or Genesys Cloud
- Features: Predictive dialer, CRM integration (Salesforce), call recording, coaching
- Cost: AED 12,000-24,000/month (30 agents)
Government Helpline
- Scenario: Dubai government entity, 50 agents, Arabic + English
- Solution: Genesys or NICE CXone (on-premises or cloud)
- Features: Skills-based routing, multilingual IVR, compliance recording, reporting
- Cost: AED 20,000-45,000/month (cloud) or AED 500,000-2M (on-prem)
VoIP Implementation Roadmap
Phase 1: Assessment & Planning (2-4 weeks)
Week 1: Current State Analysis
- Phone System Inventory: Document current PBX, age, capacity, limitations
- Call Patterns: Analyze call logs (volume, peak times, destinations)
- Telecom Costs: Calculate current spend (lines, calls, features)
- User Requirements: Survey departments (what features do they need?)
- Pain Points: Identify problems with current system
Week 2: Network Readiness
- Bandwidth Assessment: Do you have sufficient internet bandwidth?
- Rule of thumb: 100 kbps per concurrent call (G.729) or 80 kbps (G.711)
- Example: 20 concurrent calls = 2 Mbps (plus headroom)
- QoS Configuration: Network switches and routers support VoIP QoS?
- LAN Assessment: Cabling (Cat5e minimum), switches (PoE for IP phones?)
- Internet Redundancy: Backup internet connection for reliability?
- Firewall: Configure SIP ALG, port forwarding, security
Week 3-4: Solution Design
- Deployment Model: Hosted vs on-premises vs hybrid?
- Vendor Selection: Get quotes from 3-5 vendors
- Dial Plan Design: Extension numbering, call routing rules
- Feature Requirements: Auto attendant, call recording, mobile apps, etc
- Integration Needs: CRM, help desk, Microsoft Teams?
- Phone Selection: How many desk phones? Conference phones? Headsets?
- Number Porting: Plan to port existing numbers from Etisalat/du
- Budget & Timeline: Finalize costs, create project plan
Phase 2: Deployment (4-8 weeks)
Week 1-2: Infrastructure Preparation
- Network Optimization: Configure QoS, VLANs for voice
- Firewall Configuration: Open ports, SIP ALG, security rules
- Server Setup (on-prem): Install/configure PBX server
- Cloud Provisioning (hosted): Set up account, tenant configuration
- Order Phones: Purchase and stage IP phones
Week 3-4: PBX Configuration
- Create Users: Extensions for all employees
- Configure SIP Trunks: Connect to Etisalat/du or SIP provider
- Set Up Auto Attendant: Record greetings, configure IVR menu
- Configure Call Queues: Sales queue, support queue, etc
- Set Up Voicemail: Voicemail boxes, voicemail-to-email
- Configure Call Recording: Which calls to record, storage
- Integrations: Connect CRM, Microsoft Teams, other apps
Week 5-6: Pilot Testing
- Select Pilot Group: IT team + small group of users (5-10 people)
- Deploy Phones: Install IP phones for pilot users
- Install Mobile Apps: Softphones on laptops, smartphones
- Test Call Flows: Incoming, outgoing, transfers, voicemail
- Test Features: Call recording, auto attendant, mobile apps
- Measure Quality: Call quality, latency, jitter
- Gather Feedback: What works, what needs adjustment?
- Tune & Optimize: Fix issues before full rollout
Week 7-8: Full Deployment
- Rollout Strategy: Department by department, or all at once?
- Deploy Phones: Install IP phones for all users
- User Training: How to use phone, transfer calls, access voicemail, mobile app
- Port Numbers: Submit porting requests to Etisalat/du (takes 2-4 weeks)
- Cutover: Switch from old PBX to new VoIP (typically weekend/off-hours)
- Monitor Closely: Watch for issues first week, rapid response
- Decommission Old PBX: After stable period, disconnect old system
Phase 3: Optimization (Ongoing)
- Weekly: Review call reports, missed calls, quality issues
- Monthly: Analyze usage patterns, optimize call routing
- Quarterly: Review costs, identify savings opportunities (SIP trunk optimization)
- User Feedback: Collect ongoing feedback, train on underutilized features
- Feature Adoption: Promote mobile apps, CRM integration, advanced features
VoIP Cost Breakdown for UAE Businesses
Small Business (10-25 employees)
Hosted VoIP (Recommended for SMB)
| Component | Upfront Cost (AED) | Monthly Cost (AED) |
|---|
| VoIP Service (RingCentral/Vonage) | 0 | 2,000-5,000 (20 users x AED 100-250) |
| IP Phones (20 phones) | 10,000-20,000 (AED 500-1,000 each) | - |
| Network Upgrades (PoE switch) | 3,000-8,000 | - |
| Installation & Configuration | 5,000-10,000 | - |
| Calls (included in service) | - | Included (unlimited local/UAE) |
| Total Year 1 | 18,000-38,000 | 2,000-5,000/month |
Medium Business (50-100 employees)
Hosted VoIP
| Component | Upfront Cost (AED) | Monthly Cost (AED) |
|---|
| VoIP Service | 0 | 8,000-20,000 (80 users) |
| IP Phones (80 phones) | 40,000-80,000 | - |
| Conference Phones (5) | 10,000-25,000 | - |
| Network Upgrades | 10,000-30,000 | - |
| Installation & Configuration | 15,000-30,000 | - |
| Total Year 1 | 75,000-165,000 | 8,000-20,000/month |
On-Premises VoIP (3CX)
| Component | Upfront Cost (AED) | Annual Cost (AED) |
|---|
| 3CX Licenses (80 users, Pro) | 25,000-40,000 | 5,000-8,000 (support) |
| Server (VM or physical) | 15,000-30,000 | - |
| SIP Trunks (20 channels) | - | 18,000-36,000 (AED 1,500-3,000/mo) |
| IP Phones | 40,000-80,000 | - |
| Network Upgrades | 10,000-30,000 | - |
| Installation & Configuration | 20,000-40,000 | - |
| Total Year 1 | 110,000-220,000 | 23,000-44,000/year |
Enterprise (250+ employees)
On-Premises (Cisco/Avaya)
| Component | Upfront Cost (AED) | Annual Cost (AED) |
|---|
| PBX Licenses (300 users) | 150,000-400,000 | 30,000-80,000 (support) |
| Servers (redundant) | 50,000-150,000 | - |
| SIP Trunks (50 channels) | - | 45,000-90,000 |
| IP Phones | 150,000-300,000 | - |
| Network Infrastructure | 50,000-150,000 | - |
| Professional Services | 80,000-200,000 | - |
| Total Year 1 | 480,000-1,200,000 | 75,000-170,000/year |
Cost Comparison: Hosted vs On-Premises (100 users, 3 years)
| Cost Type | Hosted VoIP | On-Premises (3CX) |
|---|
| Year 1 Upfront | AED 75,000 | AED 110,000 |
| Year 1 Recurring | AED 96,000 (AED 8,000/month) | AED 23,000 |
| Year 2 Recurring | AED 96,000 | AED 23,000 |
| Year 3 Recurring | AED 96,000 | AED 23,000 |
| 3-Year Total | AED 363,000 | AED 179,000 |
Verdict: On-premises is cheaper long-term, but requires technical resources. Hosted is easier and better for businesses without IT staff or with distributed teams.
VoIP Best Practices for UAE
Network Optimization
- Dedicated Internet: Separate circuit for VoIP (not shared with guest WiFi)
- QoS (Quality of Service): Prioritize voice traffic over data (DSCP tagging)
- Sufficient Bandwidth: 100 kbps per call + 20% headroom
- Low Latency: <150ms for acceptable quality, <80ms for excellent
- Low Jitter: <30ms variation in packet arrival
- Separate VLAN: Isolate voice traffic from data (security + QoS)
Redundancy & Reliability
- Dual Internet: Two ISPs with automatic failover (Etisalat + du)
- Battery Backup: UPS for phones, switches, PBX server
- Cloud Failover: If on-prem PBX fails, forward calls to mobile or cloud
- Geographic Redundancy: Cloud PBX hosted in multiple data centers
Security
- SIP Firewall: Prevent toll fraud (unauthorized international calls)
- Strong Passwords: Complex passwords for PBX admin, extensions
- Disable International (if not needed): Block international calling unless required
- Encryption: TLS for SIP signaling, SRTP for voice (prevent eavesdropping)
- Regular Updates: Keep PBX software updated (security patches)
- VPN for Remote: Remote users connect via VPN (not expose PBX to internet)
User Adoption
- Training: Hands-on training sessions, user guides
- Champion Users: Power users in each department to help peers
- Mobile App Promotion: Show benefits of using business number on smartphone
- Feature Awareness: Many users don't know features exist (call recording, call groups)
Choosing a VoIP Provider in Dubai
Key Selection Criteria
1. UAE Experience
- Local Presence: Office in Dubai/UAE with local engineers
- UAE Numbers: Can provide Dubai, Abu Dhabi, toll-free numbers
- Etisalat/du Integration: Experience with SIP trunks, number porting
- Customer References: UAE businesses using the solution
2. Technical Capabilities
- Features: Does it meet your requirements (call center, mobile, CRM integration)?
- Reliability: 99.9%+ uptime SLA
- Call Quality: HD voice (G.722), QoS, low latency
- Scalability: Can grow with your business
- Integrations: CRM, Microsoft Teams, Salesforce, etc
3. Support
- 24/7 Support: Critical for phone system (business hours + after hours)
- Local Support: Not offshore-only (language/time zone issues)
- Response Times: SLA for critical issues (phone system down)
- Onboarding: Training, migration assistance
4. Pricing Transparency
- Per-User vs Per-Channel: Understand pricing model
- Included Features: What's included in base price?
- Call Costs: Local, international, per-minute or unlimited?
- Hidden Fees: Setup, porting, support, overage charges?
Get VoIP for Your Dubai Business with GR IT Services
As a leading unified communications provider in Dubai, GR IT Services has deployed VoIP phone systems for 500+ UAE businesses, saving them 40-60% on telecom costs while enhancing productivity with mobile integration, call analytics, and unified collaboration. Our certified engineers (3CX, Cisco, Microsoft Teams Phone) design and deploy hosted, on-premises, and hybrid VoIP solutions tailored to your business needs.
Our VoIP Services Include:
- Hosted VoIP: RingCentral, Vonage, 8x8, Microsoft Teams Phone
- On-Premises IP PBX: 3CX, FreePBX, Cisco, Avaya deployment and support
- SIP Trunking: Connection to Etisalat, du, or international providers
- Number Porting: Port your existing UAE numbers (Dubai, Abu Dhabi, toll-free)
- Contact Center: Call queues, IVR, recording, omnichannel for support/sales teams
- Microsoft Teams Phone: Calling plans and direct routing for Teams
- Network Optimization: QoS, VLANs, bandwidth assessment
- 24/7 Support: Emergency support with 2-hour response SLA
Why Choose GR IT Services for VoIP?
- Dubai Expertise: 8+ years deploying VoIP in UAE
- Multi-Vendor: 3CX, Cisco, Microsoft, RingCentral certified
- Proven Success: 99.9% uptime for managed VoIP clients
- End-to-End: Network assessment, deployment, training, ongoing support
- Cost Savings: Clients save 40-60% vs traditional phone systems
- Transparent Pricing: Fixed monthly fee, no hidden costs
Upgrade to VoIP today. Contact GR IT Services at +971 56 613 2743 or hello@gritservices.ae for a complimentary VoIP assessment. We'll analyze your current phone system, calculate potential savings, and design a VoIP solution that reduces costs, improves features, and supports remote work. Transform your business communication with modern VoIP technology.
