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Microsoft Cloud Solutions Partner

The IT partner UAE businesses trust to run their stack.

Book a free consultationSee our response SLA
  • 5minP1 response SLA
  • 283+Active clients
  • 99.9%Uptime SLA
  • 4 yearsIn business
Your business challenges, our IT solutions

Every business faces unique IT challenges. We have helped 283+ companies in Dubai solve theirs.

Three pain points we hear most often from UAE businesses. Pick the one that sounds like you, see exactly how we fix it.
Growing team collaborating across a modern Dubai office workspace
5-10 daysNew hire to productive
01Growth

“Our team is growing fast and our IT cannot keep up.”

You are adding new employees, opening new locations, but email is slow, files are scattered, and your IT person is overwhelmed. Sound familiar?

  • Microsoft 365 setup
  • Cloud file management
  • Scalable IT support
See how we help growing businesses
Cybersecurity analyst monitoring threat detection dashboards
94%Phishing mail blocked at source
02Security

“We are worried about cyber attacks and data breaches.”

You have heard about ransomware, watched competitors get hacked, and you are losing sleep wondering if your business is next. We get it.

  • 24/7 threat monitoring
  • Microsoft Defender XDR
  • Backup and recovery
Protect your business now
Finance and IT leadership reviewing cost dashboards together
12-25%Licence cost reduction on first review
03Cost

“IT costs are unpredictable and getting out of control.”

Emergency fixes, surprise renewals, different vendors for everything. Your IT spend is a monthly mystery. Let us put it on one written contract.

  • Fixed monthly pricing
  • All-inclusive IT support
  • Proactive maintenance
Get predictable IT costs
What we cover

Six service categories, one accountable team.

Pick the engagement that matches your need today, scale into the others as your business grows. We never subcontract on-site work.

Microsoft 365

Cloud productivity and collaboration: M365 admin, Copilot, SharePoint, Outlook, Teams.

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Cybersecurity and Compliance

Defender, Sentinel, Purview, Intune, Entra. Audit-ready evidence for ISO 27001, NESA, DFSA.

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IT Support and AMC

On-site, remote, and emergency support across Dubai. Annual maintenance contracts with measured SLAs.

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Managed IT Services

Full IT department outsourcing. Strategic roadmaps, monitoring, and senior engineers on call.

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Cloud Migration

Azure, AWS, Google Cloud migrations with multi-cloud strategy and cost optimisation.

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Data Analytics and BI

Power BI dashboards, data modelling, and adoption playbooks that get used.

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Products and platforms

Everything we deploy, support, and operate.

Twenty product and service lines, one helpdesk, one accountable team. Click through to the page for pricing, SLAs, and the engagement shape.

Microsoft 365

Productivity and collaboration

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Microsoft Defender

Advanced threat protection

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Microsoft Purview

Data governance and compliance

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Microsoft Entra

Identity and access management

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Microsoft Intune

Device management and security

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SharePoint

Content management platform

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Copilot AI

AI-powered productivity

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Copilot Security

AI-powered security operations

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Microsoft Sentinel

Cloud SIEM and SOAR platform

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Cloud Migration

AWS, Azure, Google Cloud

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Data Analytics and BI

Power BI and insights

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Managed IT

Complete IT management

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IT Support

24/7 remote and on-site support

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IT AMC

Annual maintenance contracts

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Website Development

Custom web solutions

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IP Telephony

VoIP and unified communications

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Data Backup

Cloud backup and disaster recovery

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Office IT Setup

Complete office technology

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Remote IT Support

Expert support from anywhere

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Startup IT Kit

Day-one IT for startups

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Your trusted technology partner

Global expertise, local knowledge, real business value.

We combine Microsoft-stack depth with Dubai operational experience to deliver IT that actually works on a Tuesday afternoon.
  • 24/7Support coverage
  • 4 yearsIn business
  • 99.9%Uptime SLA

Microsoft Solutions Partner

Certified Microsoft Partner delivering enterprise solutions with the highest level of expertise.

24/7 support, no call centre

Round-the-clock technical support, engineers based in Business Bay, not an offshore call centre.

Senior, certified engineers

Microsoft, Cisco, Fortinet, and Sophos certified professionals with deep stack expertise.

Dubai-based, UAE-wide

45-minute on-site arrival across Dubai, with coverage extending to Sharjah, Abu Dhabi, and the Northern Emirates.

Standard operating procedures

Documented procedures that guarantee consistent excellence.

Every interaction follows a written runbook. ITIL-aligned, refined through years of UAE incidents, audited internally every quarter.

01. Incident Management

Structured response to every issue, no ad-hoc fire-fighting.

  • Priority classification P1 to P4
  • SLA clock starts immediately
  • Escalation matrix activated on breach

02. Change Management

Risk-controlled system modifications, never cowboy edits in production.

  • Impact and risk assessment documented
  • Rollback procedures ready before cutover
  • Post-implementation review on every change

03. Problem Management

Root-cause elimination so the same ticket does not come back next month.

  • Pattern analysis and ticket trending
  • Permanent fix development, not workarounds
  • Preventive action plans tracked to closure

04. Service Delivery

Consistent service quality measured every month, not promised in slides.

  • Quality assurance checks on every closure
  • Customer satisfaction tracking per ticket
  • Continuous improvement loop, monthly review
  • ISO 27001Certified Security
  • ITIL v4Service Framework
  • 100%Compliance Rate
  • Audit ReadyAlways Prepared
Compliance and certifications

Audit-ready by design.

We adhere to the highest international security and compliance standards. Every framework here is one we operate clients against, with documentation an auditor can accept on the first review.

ISO 27001

Certified information security management system, audited annually.

SOC 2 Type II

Audited security and availability controls protecting client data.

GDPR

Full compliance with EU data-protection regulations and UAE PDPL.

PCI DSS

Payment card industry data security standards for retail and F&B clients.

NESA

UAE National Electronic Security Authority standards on every engagement.

Microsoft Solutions Partner

Microsoft Cloud Solution Provider with direct vendor escalation paths.

Powered by industry leaders

Fifteen technology partners we deploy daily.

We are brand-agnostic, but these are the platforms we operate at scale. We know the failure modes, the licensing traps, and the right person to call at each vendor.
Microsoft
Amazon Web Services
Cisco
Dell
HP
Lenovo
Fortinet
Sophos
Microsoft
Amazon Web Services
Cisco
Dell
HP
Lenovo
Fortinet
Sophos
Acronis
VMware
Adobe
Oracle
IBM
Google Cloud
HikVision
Acronis
VMware
Adobe
Oracle
IBM
Google Cloud
HikVision
“They migrated our EMR and patient records to a compliant Microsoft 365 environment without a single hour of clinic downtime. Patches, backups and security alerts are now handled overnight, so reception starts each morning with everything just working.”
Practice Administrator
Multi-physician clinic · DHCC, Dubai
Zero EMR downtime in 14 months
Ready to transform your IT?

Talk to a senior engineer the same business day.

Three-minute form. Tell us your team size, the systems you run, and your biggest pain. We get back the same business day with a written proposal and an SLA you can share with finance.

Get a free consultationSee pricing on AMC
GR IT SERVICES

Leading IT services provider in Dubai,
delivering enterprise-grade solutions
for businesses across the UAE.

Microsoft CSP PartnerCISGuard

Explore CISGuard, our continuous CIS benchmark compliance automation platform.

Microsoft 365

  • Microsoft 365 Administration
  • M365 Reporting & Auditing
  • Microsoft 365 Licensing
  • Microsoft Copilot
  • Microsoft 365 Apps
  • Windows 365 Cloud PC
  • Microsoft SharePoint
  • Outlook & Exchange

Security

  • Microsoft Defender
  • Microsoft Purview
  • Microsoft Intune
  • Microsoft Entra
  • Compliance Manager
  • Cybersecurity Audits
  • Copilot for Security
  • Microsoft Sentinel
  • Microsoft Priva

Infrastructure

  • Google Workspace
  • Cloud Migration Services
  • Data Analytics & BI
  • Active Directory
  • Server Management
  • Apple Business Manager
  • Apple Jamf Pro
  • IP Telephone
  • Data Backup
  • Website Development

IT Services

  • Managed IT Services
  • IT Support Dubai
  • IT AMC Dubai
  • New Office IT Setup
  • IT Relocation
  • Remote IT Support
  • On-Call IT Support
  • Startup IT Business Kit
  • Disaster Recovery & BC

Company

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Contact

  • Business Bay,
    Dubai, UAE
  • +971 56 613 2743
  • hello@gritservices.ae
  • www.gritservices.ae

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