Dynamics 365 is the Microsoft answer to ERP and CRM as a single, cloud-native, AI-enhanced platform. We implement, customise, integrate, and support Dynamics 365 for UAE businesses across the Business Central, Sales, Customer Service, Finance, Supply Chain, and Field Service modules. Native integration with Microsoft 365, Azure, Power Platform, and Copilot means data flows where it needs to without custom middleware.
Cloud ERP designed for SMBs and mid-market. Finance, sales, purchasing, inventory, projects, manufacturing in one system. The default D365 ERP for businesses under 500 employees in the UAE.
CRM for sales teams. Lead and opportunity management, account hierarchies, pipeline reporting, sales forecasting, Copilot-assisted email drafting and meeting summarisation. Outlook-native for sales reps.
Enterprise-grade financial management for organisations above 500 employees or with multi-entity, multi-currency complexity. General ledger, AP, AR, cash management, budgeting, fixed assets, regulatory reporting.
Case management, omnichannel customer engagement (email, chat, voice, social), knowledge base, Copilot-assisted agent productivity, customer self-service portals on Power Pages.
Demand forecasting, procurement, warehouse and inventory management, manufacturing, distribution. Integrates with Business Central or Finance as the financial backbone.
Schedule, dispatch, manage field technicians. Mobile app for technicians, IoT-driven proactive service, route optimisation, parts inventory. Common for facilities, equipment maintenance, telecoms, utilities.
We sell, implement, and support the full Microsoft stack: D365, M365, Azure, Power Platform, Copilot. Single accountable partner across the platform, not a D365-only specialist who throws problems at your M365 team.
VAT, e-invoicing (when mandated), Arabic-language UI, AED currency handling, ZATCA-readiness where Saudi expansion is in scope. We have implemented for DFSA, ADGM, DHA, KHDA-licensed entities; we know the regulator-aware configuration.
D365 Copilot capabilities (sales conversation insights, customer-service summarisation, finance journal explanation, supply-chain forecasting) configured with proper data governance from day one. ROI measured per role.
We extend D365 with Power Apps, Power Automate, Power BI, and Power Pages where a custom solution beats a customised module. Lower TCO than over-customising D365 itself; faster delivery.
Outgrowing entry-level accounting; Business Central is the natural next step.
CRM for relationship managers, customer service for client servicing, finance for regulator reporting.
Patient relationship management, multi-clinic financial consolidation, supply-chain for medical inventory.
POS-to-ERP integration, customer insights, omnichannel customer service.
MRP, warehouse management, field service for equipment, integrated finance.
Project management, time and billing, client relationship management in a single platform.
| Feature | GR Dynamics 365 | SAP S/4HANA | NetSuite | Zoho One |
|---|---|---|---|---|
M365 native integration | Limited | Limited | ||
Azure cloud-native | Multi-cloud | Oracle Cloud | Zoho Cloud | |
Copilot AI built in | Joule (newer) | Limited | Zia | |
Power Platform extensibility | ||||
SMB-suitable price point | Business Central | |||
Enterprise scale | Stretched at top end | |||
UAE VAT and e-invoicing | ||||
Implementation timeline | 3-9 months typical | 12-36 months | 6-12 months | 3-9 months |
Total cost over 5 years (mid-market) | Competitive | High | Mid-High | Lowest |
4-8 weeks
Process workshops, requirements documentation, gap analysis, fit-gap with standard D365, customisation and integration design. Output: written solution blueprint with sign-off from business and IT.
8-16 weeks
D365 environment provisioned. Configuration applied, customisations developed, integrations built with M365, Azure, and existing systems. Data migration scripts authored. UAT environment prepared.
4-6 weeks
UAT cycles with named business testers. Defect triage and resolution. Train-the-trainer sessions. End-user training rolled out. Cutover plan finalised, go-live readiness reviewed.
4-6 weeks
Production cutover over a planned window (typically a long weekend). Hypercare team on-site for 4-6 weeks, named engineers, response within minutes for production issues. Hand-off to steady-state support.
“We replaced QuickBooks and a homegrown CRM with Dynamics 365 Business Central plus Sales. The implementation took 6 months, came in on budget, and went live without a single delayed payroll cycle. Twelve months in, our finance team is closing month-end in 4 days instead of 9. Sales pipeline visibility is the change our managing director talks about most.”
A scoping call covers current business systems, target outcomes, regulator obligations, headcount, and complexity. Output: written D365 proposal with module recommendation, phasing, timeline, fee.
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