Outsource your entire IT function to a single accountable Dubai partner.
IT outsourcing is the right answer when your business is past the point where one or two internal hires can run things, but not yet at the scale where a full IT department justifies the cost. We take operational ownership of your whole IT estate: service desk, networks, security, M365 administration, cloud, procurement, strategy. You get a Dubai-based team with priority-tiered SLAs and a single contract. The CFO gets predictable monthly cost; the CEO gets one number to call.
- 24/7Coverage
- 5minP1 SLA
- SingleContract
- NamedEngineers
Eight IT functions, one outsourcing contract.
Service desk and end-user support
L1 to L3 service desk staffed in Dubai timezone. Tickets via portal, email, phone, Teams. Priority-tiered SLA (5/10/30 min response). Named primary and backup engineers per client.
Network and connectivity
LAN, WAN, WiFi, firewall, VPN, SD-WAN. Monitoring, change management, vendor escalation (du, Etisalat, Cisco, Fortinet, Aruba, Meraki). Capacity planning quarterly.
Cybersecurity operations
Defender XDR, Sentinel SIEM, MFA enforcement, conditional access, vulnerability management, monthly patch cycle, security-awareness training, incident response.
Microsoft 365 and Azure administration
Tenant admin, licensing optimisation, Exchange/SharePoint/Teams management, Entra ID, Intune device management, Azure landing zone, cost governance.
IT procurement and asset management
Hardware procurement at distributor pricing, asset tagging, lifecycle tracking, refresh planning, disposal compliant with UAE e-waste regulations.
Strategic IT planning
Quarterly business reviews, annual roadmap, technology budget input, M&A IT due diligence, regulator readiness (DFSA, ADGM, DHA, NESA, PDPL).
After-hours and on-call
24/7 monitoring with engineer escalation. After-hours change windows for low-risk patching and migration work. On-site response within 2 hours UAE-wide for P1 incidents.
Compliance and audit support
ISO 27001 alignment, PDPL evidence, DFSA / ADGM / DHA / NESA-aligned controls, audit-ready documentation. We answer the auditor questions, not your in-house team.
Four reasons we win against keep-in-house and offshore options.
One accountable contract, no vendor chasing
Service desk + network + security + cloud + procurement under one MSA. When something breaks at the boundary between two domains, you call us once instead of refereeing between vendors.
Dubai-payroll engineers, not offshore subcontractors
All engineers UAE-based. P1 on-site response within 2 hours UAE-wide. Cultural and regulatory context that offshore-delivered MSPs miss, especially for DFSA, ADGM, DHA-regulated work.
Written priority-tiered SLA with service credits
5-minute P1, 10-minute P2, 30-minute P3 response. Service credits when SLAs are missed. Not "we will respond quickly", specific minutes that go on the contract.
Monthly KPI reports and quarterly business reviews
Tickets opened, resolved, SLA compliance, top categories, top users, security posture trend, patch compliance, license utilisation. Quarterly review: where IT estate is going, what changes business needs.
Six business profiles where outsourcing beats in-house.
20-300 employee SMBs
No in-house IT manager, growing too fast for ad-hoc support. One outsourced contract scales linearly.
Regulated firms
DFSA, ADGM, DHA-licensed; need audit-ready IT controls and evidence packs without a compliance specialist on payroll.
Multi-site healthcare groups
Multiple clinics or hospitals coordinating EMR, scheduling, telephony, compliance under one operating model.
Multi-branch retailers
Stores, e-commerce, POS, payment terminals across branches. One IT partner for the whole estate.
Manufacturers
OT/IT convergence, ERP, MES, plant networks. Outsourced IT lets ops teams focus on production.
Education and professional services
Schools, law firms, accounting practices. Predictable monthly cost, no on-payroll engineer turnover risk.
Outsourcing, co-managed, in-house, offshore: four models compared.
| Feature | GR IT outsourcing | Co-managed (provider + in-house) | Pure in-house IT team | Offshore-delivered |
|---|---|---|---|---|
Single accountable contract | Shared with in-house | |||
UAE-based engineers | ||||
24/7 coverage | Hard to staff | |||
On-site P1 response | 2hr UAE-wide | 2hr UAE-wide | Same building only | Subcontracted |
Specialist depth | High | High | Generalist-heavy | High remote |
Compliance and audit support | If hired-in | Limited | ||
Procurement at distributor prices | Vendor relationships needed | |||
Cost predictability | Fixed monthly | Mixed | Salary + benefits + churn | Cheapest visible |
Strategic IT planning included | Limited | |||
Exit terms documented | N/A | Often missing |
From discovery to first business review in 60 days.
- 1
Discovery and asset inventory
2 weeks
Workshops with your team, system inventory, credential audit, vendor mapping, SLA expectation alignment, security baseline assessment. Output: written discovery report.
- 2
Onboarding and credential rotation
2 weeks
RMM agents deployed, Defender baseline applied, M365 Partner Center delegation, named engineers introduced, runbooks authored, ticket-system access for your stakeholders.
- 3
Parallel-run handover
2 weeks
If incumbent provider exists, two-week overlap with shadow period then shared responsibility. Clean credential rotation. Old provider exit pack received and verified.
- 4
Steady state and first business review
Continuous
Service desk operational with SLA enforcement. Monthly KPI reports start month one. First quarterly business review at day 90 covering IT roadmap, security posture, procurement plan.
“We outsourced our entire IT to GR in early 2025 after our IT manager left and we could not replace him at the salary we had budgeted. The transition was structured, the SLAs are real (we tested them), and the monthly reports are actually useful at the board level. The thing that surprised us most was the strategic input. We expected operational coverage and we got that, but the quarterly business reviews have shaped our IT spend for the better.”
What business leaders ask before outsourcing IT.
Services that fit alongside IT outsourcing.
Book a scoping call and we will return an IT outsourcing proposal in 5 business days.
A 30-minute call covers your current IT state, pain points, headcount, compliance posture, and target outcomes. Output: written proposal with scope, SLA, transition plan, and fees.
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