Cookie Policy

1. Introduction

GR IT Services ("we", "our", or "us") uses cookies and similar tracking technologies on our website www.gritservices.ae. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use. This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable regulations in the United Arab Emirates.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and website functionality
• Provide relevant content and advertisements
• Ensure website security and prevent fraud

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure area access, and shopping cart functionality. The website cannot function properly without these cookies.

• Session management cookies
• Security cookies for authentication
• Load balancing cookies
• User interface customization cookies

3.2 Analytical/Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website's performance and user experience.

• Google Analytics (_ga, _gid, _gat)
• Microsoft Clarity (_clck, _clsk)
• Page view tracking cookies
• Site speed and performance cookies

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

• Language preference cookies
• Region selection cookies
• User preference cookies
• Chat widget cookies

3.4 Marketing/Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

• Google Ads cookies
• Facebook Pixel
• LinkedIn Insights Tag
• Twitter Pixel
• Remarketing and retargeting cookies

4. Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We do not control these third-party cookies and they are governed by the respective third party's privacy policy.

Third-party services include:

• Google Analytics: For website traffic analysis and user behavior insights
• Microsoft Clarity: For user experience analytics and heatmaps
• YouTube: For embedded video content
• Social Media Platforms: For social sharing features and embedded content
• Payment Processors: For secure payment transactions

5. Cookie Duration

Cookies can be either session or persistent cookies:

Session Cookies

These are temporary cookies that remain in your browser's cookie file only until you close your browser. They are deleted automatically when you close your browser.

Persistent Cookies

These cookies remain in your browser's cookie file for longer periods. The duration depends on the specific cookie:

• Analytics cookies: Up to 26 months
• Marketing cookies: Up to 90 days
• Functional cookies: Up to 1 year
• Essential cookies: Up to 1 year

6. Your Cookie Choices and Rights

Under UAE data protection laws, you have the right to:

• Accept or reject non-essential cookies
• Withdraw your consent at any time
• Delete cookies already stored on your device
• Set your browser to block cookies
• Request information about the cookies we use

7. Managing Cookie Preferences

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete some or all cookies
• Block all cookies or third-party cookies
• Receive a warning before a cookie is stored

7.2 Browser-Specific Instructions

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions
• Opera: Settings → Advanced → Privacy & security → Cookies

7.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Google Ads: adssettings.google.com
• Facebook: facebook.com/settings/?tab=ads
• LinkedIn: linkedin.com/psettings/advertising

8. Impact of Disabling Cookies

Please note that if you choose to disable cookies, some features of our website may not function properly. This may include:

• Inability to access certain areas of the website
• Loss of personalization features
• Reduced functionality of interactive features
• Need to re-enter information more frequently
• Shopping cart not functioning correctly
• Unable to save preferences

9. Data Security

We implement appropriate technical and organizational measures to protect the information collected through cookies against unauthorized access, alteration, disclosure, or destruction. All cookies containing personal information are encrypted and transmitted over secure HTTPS connections.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through cookies or other means. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Some of our third-party cookie providers may transfer data collected through cookies to countries outside the UAE. We ensure that appropriate safeguards are in place to protect your data in accordance with UAE data protection laws.

12. Do Not Track Signals

Our website responds to Do Not Track (DNT) signals. When we detect a DNT signal from your browser, we disable non-essential cookies and limit tracking to essential functions only.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

14. Regulatory Compliance

This Cookie Policy complies with:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020
• Abu Dhabi Global Market (ADGM) Data Protection Regulations 2021
• Telecommunications and Digital Government Regulatory Authority (TDRA) requirements
• EU General Data Protection Regulation (GDPR) for EU visitors

15. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us: