IT AMC scoped to DHA, DHCC, and MOHAP-regulated clinical operations.
Healthcare AMC is different from generic IT support. EMR slowdowns lose clinic minutes; PACS outages halt radiology reporting; pharmacy system failures stop dispensing. Our healthcare AMC covers every clinical system, runs the security baseline to DHA standards, and dispatches engineers who know the difference between an ICD-10 code and a network ICMP.
- 15+Healthcare clients
- 5minP1 response
- NABIDHIntegration ready
- 24/7On-call coverage
Eleven clinical and operational systems in one contract.
EMR/EHR support and operations
Cerner, Epic, ClinicMaster, HealthOne, Bayanaty, Insta, NextGen, OpenEMR. Daily ops, user provisioning, audit-trail review, performance tuning, version upgrades.
PACS and DICOM workflow
Image storage, modality integration (CT, MRI, US, X-ray), worklist scheduling, report-back-to-EMR loop. Quarterly PACS retention reconciliation.
LIS and lab instrument interfaces
Sample tracking, analyser interfaces, QC reports, accreditation evidence (CAP, JCI, DHA). Result delivery to EMR and patient portal.
Pharmacy systems
Outpatient and inpatient pharmacy operations, e-prescription integration, drug interaction databases, cold-chain monitoring for refrigerated stock.
TPA and insurance integration
NextCare, NAS, AXA, Mednet, Daman pre-authorisation portals. Credential management, rejection-pattern triage, integration health monitoring.
NABIDH and Riayati integration
Dubai NABIDH and Abu Dhabi Riayati health-information exchange platforms. Patient-record submission, terminology mapping, error-reconciliation.
Clinical and patient network
Segmented VLANs for medical devices, clinical workstations, patient WiFi, and back-office. TRA-compliant captive portal for patient access.
Identity and clinician SSO
Microsoft Entra ID with smart-card or biometric MFA, role-based access by clinical role, automatic deprovisioning on contract end.
Patient-data security
Defender for Endpoint on every clinical workstation, Purview classification on patient records, immutable backup with RPO/RTO matched to clinical workflows.
Clinical workstation fleet
Desktops, all-in-ones, tablets, mobile carts. Pre-imaged with clinical software stack. Hardware repair, replacement, spare-parts cabinet on site for common SKUs.
Microsoft 365 for clinical staff
M365 tenant administration, Teams policies for clinical communication, OneDrive governance for non-patient documents, Outlook security baseline.
Four reasons DHA-licensed providers consolidate IT here.
DHA Privacy Regulation literate
Our security baseline maps to DHA Health Information Privacy and Confidentiality regulation, Dubai Health Data Law (Law No. 1 of 2017), DOH Abu Dhabi clinical IT standards, and UAE PDPL Article 6 (sensitive data). Quarterly evidence packs ready for DHA inspection.
Clinician-vocabulary engineering
Engineers understand OPD session flow, TPA pre-authorisation, EMR documentation timing, dispensing workflow. Support conversations with consultants, nurses, and pharmacists in clinical language.
24/7 on-call for clinical downtime
EMR or PACS outage at 3am is a P1. Engineer engaged in five minutes, remote diagnostics in fifteen, on site within thirty. Two engineers on permanent night-shift rotation for hospitals.
Pre-built runbooks for clinical failures
PACS storage failure, EMR slowdown, NABIDH submission errors, TPA portal disconnection: written runbooks for each. The on-call engineer follows a tested procedure, not invents one under pressure.
Six clinical formats with industry-tuned AMC.
Multi-physician clinics (4-30 consultants)
EMR plus PACS-light, integrated pharmacy, TPA portals, NABIDH submission. Single or two-branch ops.
DHCC-licensed providers
DHCC freezone licensing context, DHCA regulatory reporting, specific clinical IT standards. Delivered to multiple DHCC providers.
Day-surgery and ambulatory centres
EMR with surgical pathway, instrument tracking, anaesthesia records, post-op monitoring, in-house pharmacy.
Specialty centres (dental, ophthalmology, dermatology)
Specialty EMR (Dentrix, Eyemax, Modulr), imaging integration, recurring-recall workflows, marketing CRM.
Diagnostic labs and imaging centres
LIS with instrument interfaces, multi-modality PACS, courier integration, accreditation evidence packs.
Hospitals (50-300 beds)
Enterprise EMR (Cerner, Epic), 24/7 PACS and RIS, ICU monitoring integration, pharmacy and inventory, multi-vendor medical-device estate.
Three ways to run clinical IT, with their trade-offs.
| Feature | GR Healthcare AMC | Generic IT AMC | Clinic in-house IT |
|---|---|---|---|
EMR vendor experience | Specialist hire | ||
PACS/DICOM expertise | Specialist hire | ||
NABIDH/Riayati integration | In-house effort | ||
DHA Privacy aware | |||
TPA portal support | |||
Clinical-vocabulary support | |||
24/7 night cover | Business hours | On-call rota | |
PACS-outage runbook | Varies | ||
Patient-data security baseline | Generic | Varies | |
Quarterly DHA evidence pack | Optional |
Priority tiers tuned for clinical operations.
Resolution target
4 hours
Example incidents
- EMR system-wide down
- PACS or RIS outage
- Pharmacy dispensing offline
- TPA portal disconnection (mass)
- NABIDH submission system error
Resolution target
8 hours
Example incidents
- Single department EMR slowdown
- Single modality PACS issue
- Lab analyser interface down
- Print fleet failure (clinical area)
- Pharmacy workstation cluster issue
Resolution target
24 hours
Example incidents
- Single workstation issue
- Single user M365 issue
- Single printer fault
- Email or scheduling issue
- Routine maintenance request
SLA measured 24/7 including UAE public holidays. All P1 incidents documented in monthly clinical-IT report with root-cause analysis.
From clinical walkthrough to first DHA-ready evidence pack.
- 1
Clinical and IT walkthrough
1-2 days
Walk of OPD, IP wards, pharmacy, lab, radiology, server room. Interviews with clinical lead, IT lead, and compliance officer to map systems and pain points.
- 2
Compliance and workflow gap report
5-7 days
Written report mapping current state against DHA Privacy Regulation, NABIDH integration completeness, and clinical-workflow bottlenecks. Prioritised remediation roadmap.
- 3
Phased cutover
2-6 weeks
Security baseline first (Defender, Purview, MFA, immutable backup). Then operational handover. Both vendors active for a one-week soft cutover; we step in fully on day eight.
- 4
Monthly clinical-IT report
Ongoing
EMR uptime, PACS performance, NABIDH submission success rate, security incidents, evidence-pack updates, license utilisation. Quarterly review with clinical leadership.
“Our previous AMC vendor treated a PACS slowdown as a routine ticket. GR treated it as a P1 the first time it happened and had an engineer on site within 25 minutes. The difference in clinical impact is enormous. Fourteen months in, we have had zero EMR downtime in clinic hours and two NABIDH submission gaps closed in the first quarter.”
What clinical leaders ask before signing.
Services that pair with healthcare AMC.
Book a clinical walkthrough and get a written AMC scope within a week.
On-site walk led by an engineer with prior healthcare experience. Written scope, SLA, and evidence-pack template within five business days.
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