IT AMC ServicesPreventive Maintenance
Comprehensive Annual Maintenance Contracts for complete IT infrastructure. Delighted Companies trust us with thousands of devices under AMC across Dubai & UAE.
AMC Coverage
Desktops
Servers
Network
Printers
Security
WiFi
Storage
IP Phones
Monitors
Complete AMC Services
Comprehensive maintenance coverage for all your IT infrastructure
Full-Spectrum IT Maintenance Services
Proactive care for your entire technology ecosystem
Core Support Services
- 24/7 Helpdesk Portal Access with Ticketing System
- Guaranteed 5-Minute Response Time
- Dedicated Remote IT Engineer Support
- Complete IT Asset Management & Tracking
Proactive Maintenance & Updates
- Regular System Health Monitoring & Checks
- Windows OS Security Patching & Updates
- Third-Party Application Updates
- Windows Defender Definition Updates
Infrastructure Management
- NAS Storage Maintenance & Management
- Firewall Configuration & Security Updates
- Cloud Services Administration
- Email System & Antivirus Management
Cloud & Local Backup Solutions
- Server & User System Cloud Backup
- Email Backup to Cloud Storage
- Website Backup to Cloud Storage
- Mobile Device Backup Solutions
- Local NAS Drive Backup (In-house Hardware)
Security Software & Protection
- Ransomware & Anti-malware Protection
- Advanced Antivirus Management
- Vulnerability Assessment Tools
- Email Security & Spam Protection
Disaster Recovery & Consultation
- Windows & Linux Server Recovery (Virtual/Physical)
- IT User Awareness Programs (Remote)
- Application Training for Common Software
- IT Consultation & Optimization Services
- User Assessment & Training Portal
Additional Value-Added Services
Leased Hardware & Software
- NAS Storage for backup solutions
- Hardware firewall for enhanced security
- Backup software for in-house storage
- Application optimization for maximum utilization
Comprehensive Monthly Reports
- Ticket summary & resolution metrics
- IT assets inventory & health status
- Backup history & patch management reports
- Remote assistance & antivirus status logs
Equipment We Cover
Comprehensive coverage for all IT assets
Complete Equipment Coverage Under AMC
From servers to printers - we maintain everything
IT Equipment
Computers & Servers
Full hardware & software support
Including battery replacement
Dell, HP, IBM, Lenovo servers
VMware, Hyper-V, cloud instances
NAS, SAN, backup devices
High-performance systems
Office Equipment
Printers & Peripherals
All brands, toner included in Premium
Document and flatbed scanners
Battery testing and replacement
Video conferencing equipment
VoIP systems and handsets
Maintenance and bulb replacement
Network & Security
Infrastructure & Protection
Cisco, Juniper, HP, Aruba
FortiGate, SonicWall, Palo Alto
WiFi 6/6E access points
IP cameras and NVR systems
Biometric and card systems
Testing and replacement
Not sure if your equipment is covered?
Our team will assess your infrastructure and provide full coverage details
Service Level Agreement (SLA)
Our commitment to rapid response and resolution for all priority levels
Guaranteed Response & Resolution Times
24/7 support with priority-based escalation matrix
| Priority Level | Impact Description | Remote Response | Onsite Response | Target Resolution |
|---|---|---|---|---|
P1 - Critical Business Stopping | Complete System Failure • Server/Network completely down • All users affected • Data loss risk • Security breach active | Immediate< 5 minutes | 30 MinEmergency dispatch | 2 HoursMaximum |
P2 - High Major Impact | Significant Disruption • Key systems degraded • Department affected • Critical application down • Performance severely impacted | 15 MinPrioritized | 2 HoursPriority dispatch | 4 HoursBusiness hours |
P3 - Medium Moderate Impact | Partial System Issues • Non-critical systems affected • Small group impacted • Workaround available • Peripheral equipment issues | 30 MinStandard | 4 HoursScheduled | 8 HoursBusiness hours |
P4 - Low Minor Impact | Individual Issues • Single user affected • Non-urgent requests • General maintenance • Information queries | 45 MinQueue based | 8 HoursNext day | 24 HoursBusiness hours |
24/7 Monitoring
Round-the-clock system monitoring with automated alerts and escalation
99.9% Uptime SLA
Guaranteed system availability with penalty clauses for downtime
Monthly SLA Reports
Detailed performance metrics and incident analysis reports
Escalation Matrix
Quick & Easy Process
Get started with AMC in 24 hours
Free Site Survey
Complete inventory and assessment of all IT assets
Same dayCustom Proposal
Tailored AMC package based on your needs
24 hoursContract Signing
Flexible terms with no hidden charges
ImmediateService Delivery
Scheduled maintenance begins immediately
Next dayWhy Choose GR IT Services?
From costly equipment failures to predictable maintenance across UAE businesses
Industry-Leading AMC Benefits
Proven results that transform your IT operations
60% Cost Reduction
Save on emergency repairs and downtime costs
99.9% Uptime Guarantee
Industry-leading SLA with proactive monitoring
5-Minute Response Time
Fastest response time in Dubai for critical issues
24/7 Support Available
Round-the-clock technical assistance when you need it
Expert Engineers
Certified technicians across Dubai and UAE
All-Inclusive Coverage
Single contract for all IT equipment and software
Comprehensive Equipment Care
Expert maintenance for all IT equipment types from servers to workstations. Our certified technicians ensure optimal performance, extended equipment life, and minimal downtime through regular preventive maintenance schedules.
99.9% Uptime Achieved
Proactive Maintenance Approach
Advanced monitoring systems predict equipment failures before they happen. Our AI-powered diagnostics reduce unplanned downtime by 95% through scheduled maintenance and preemptive parts replacement.
95% Downtime Prevention
Comprehensive Coverage
Single AMC contract covers all IT equipment from servers to printers. Our all-inclusive pricing eliminates surprise repair costs and provides complete budget predictability for your IT maintenance expenses.
Zero Surprise Costs
Real AMC Transformation Stories from UAE Businesses
The Maintenance Crisis
Manufacturing Plant, Dubai
"Our equipment was failing constantly. Server crashes cost us production time, printer repairs took weeks, and we spent AED 180,000 annually on emergency repairs. Equipment downtime was costing us AED 25,000 per day in lost production."
Impact: AED 180K repair costs + AED 25K daily downtime + Weekly failures
The AMC Solution
After Comprehensive IT AMC Implementation
"GR IT Services implemented proactive AMC with predictive maintenance. We've had zero unplanned equipment failures in 14 months. Our maintenance costs are now predictable at AED 45,000 annually, and production runs smoothly without IT disruptions."
Result: Zero failures + 75% cost reduction + Predictable budget
75% Cost Reduction
In annual maintenance expenses
99.8% Uptime
Equipment availability guarantee
2 Hour SLA
Response time guarantee
Our Proven AMC Implementation Process
Equipment Audit
Complete inventory and condition assessment of all IT equipment and systems
AMC Planning
Design maintenance schedules, SLA agreements, and predictive maintenance protocols
System Setup
Deploy monitoring tools, establish maintenance procedures, and train your team
Ongoing Support
Proactive maintenance, regular health checks, and continuous optimization
Client Success Stories
See why businesses trust us with their IT
"GR IT Services AMC saved us 40% on IT maintenance costs. Their proactive approach prevented several potential disasters."
"Critical for our 24/7 operations. Their 5-minute response time and expert technicians keep our systems running perfectly."
"Best AMC provider in Dubai. They reduced our downtime by 90% and the monthly reports help us plan better."
Ready to Eliminate Equipment Failures?
Join businesses that trust GR IT Services for comprehensive IT maintenance