Full IT services for Dubai hotels, F&B, and serviced apartments, not just AMC.
Hospitality IT is not only about uptime. It is system design, vendor selection, integration, security, compliance, and clinical-grade reliability under guest scrutiny. We deliver the full IT scope for Dubai hospitality, from greenfield setup at new properties to mid-life modernisation at established chains, with hospitality-aware engineers at every layer.
- 40+Hospitality clients
- 12+Hospitality-trained engineers
- 24/7On-site coverage
- PCI-DSSAware design
Ten capabilities that span the hospitality IT lifecycle.
PMS selection and migration
Vendor-neutral PMS evaluation (Opera, Mews, Cloudbeds, IDS, Protel). Migration projects from legacy to cloud-PMS, parallel running, data integrity verification, staff training.
POS systems for F&B
Multi-outlet POS design and deployment (Micros, Oracle Symphony, Aloha, Toast, Lightspeed). Kitchen-display orchestration, table-management terminals, dispatch-platform integration.
High-density guest WiFi
WiFi design for 200+ concurrent guests per floor (Ruckus, Cisco Meraki, Aruba). TRA-compliant captive portal with SMS/passport authentication, bandwidth tiering, brandable splash page.
Payment terminal infrastructure
PCI-DSS-compliant network design, terminal selection (Network International, Amex, Verifone), integration with PMS and POS, ASV scan coordination, SAQ evidence pack.
IPTV and in-room entertainment
Hospitality IPTV middleware, hospitality-TV deployment (Samsung Hospitality, LG Pro:Centric, Philips MediaSuite), channel lineup, in-room app deployment, casting from guest devices.
Electronic door locks
Onity, Salto, Ving, Vingcard, Assa Abloy. Lock selection, deployment, PMS integration for automatic key encoding, card encoder maintenance, emergency key access procedures.
IP telephony and switchboard
Avaya Aura, Mitel, Yeastar, 3CX, FortiVoice. Guestroom phone provisioning, switchboard handling, IVR menus, wake-up call integration with PMS, multi-language support.
Building Management Systems
In-room thermostats, occupancy sensors, curtain and lighting control panels (Honeywell INNCOM, Siemens Desigo). Integration with PMS for check-in-triggered comfort settings.
Cybersecurity and compliance
PCI-DSS posture, UAE PDPL guest-data handling, TRA captive portal compliance, DTCM/DET classification IT requirements, payment-terminal segregation, audit-ready evidence pack.
Ongoing AMC and managed services
After build and stabilisation, ongoing 24/7 operations under hospitality AMC. The same team that designed the property is the team that runs it. No handoff to a generic helpdesk.
Four reasons Dubai hospitality operators move IT to GR.
Hospitality-fluent engineers
12+ engineers with hospitality production experience. They have shipped Opera migrations, debugged Micros at 11pm, configured TRA captive portals during pre-opening, and resolved door-lock encoder failures at front desk. Vocabulary and reflexes are right.
End-to-end ownership, not just one layer
Most IT vendors specialise in PMS, or network, or POS, or door locks. Hospitality operators end up coordinating five vendors. We deliver all layers under one accountable team, with one helpdesk number and one escalation path.
Pre-opening readiness
New property opening on a fixed date. IT cannot slip. We have shipped pre-openings at 4-star and 5-star properties with go-live aligned to soft opening and full opening. The work plan back-tracks from your opening date, not from a generic project plan.
Multi-property chain experience
Chain-level standardisation: shared identity, centralised PMS reporting, single helpdesk number for all GMs, per-property SLA rolled into chain dashboard. We deliver from 2-property to 20-property chains.
Six hospitality formats we deliver IT for.
4 and 5-star hotels
Full-service hotels with F&B, meeting facilities, in-room BMS, 200-500 rooms. Opera PMS, Micros POS, Honeywell INNCOM, Onity locks.
Serviced apartments and aparthotels
DTCM/DET-classified properties with self-check-in kiosks, residential-grade locks, long-stay billing, monthly invoice cycles.
F&B groups (5-30 outlets)
Multi-outlet POS, kitchen-display orchestration, dispatch-platform integration (Deliveroo, Talabat, Careem Food), central reporting.
Boutique and lifestyle hotels
Cloud-first PMS (Mews, Cloudbeds, Little Hotelier), tablet check-in, Google/Outlook calendar integration, lean back-of-house.
Hotel apartments and long-stay
Extended-stay billing, residential WiFi tiers, business-centre print services, corporate-rate channel-manager integration.
Spa, salon, and wellness
Booker, Mindbody, Zenoti booking systems. Privacy controls, multi-therapist rotas, retail-product POS, payment integration.
Three ways to source hospitality IT, with trade-offs.
| Feature | GR full-scope | Multi-vendor (PMS + POS + network) | In-house IT team |
|---|---|---|---|
Single accountable team | |||
Hospitality vocabulary | Partial | Varies | |
Pre-opening project capability | Coordinated | Yes | |
24/7 night-shift coverage | Varies | On-call rota | |
Multi-property dashboard | |||
PCI-DSS network design | Per vendor | Varies | |
TRA captive portal | Network vendor | ||
Cost model | Predictable AMC | Multiple invoices | Headcount |
Chain-level governance |
From property scope to live operation.
- 1
Property scope and design
2-4 weeks
New build: pre-opening IT design (PMS, POS, network, BMS, IPTV, payment, identity). Existing property: walkthrough, current-state audit, gap report. Output: a design document and project plan.
- 2
Vendor selection and procurement
2-6 weeks
Where applicable: PMS vendor selection, POS vendor selection, hardware procurement, license design. We work with your operator group preferences (some chains mandate Opera, others Mews) and bring the underlying engineering.
- 3
Build and integration
6-12 weeks
Cabling, network, server room, M365 tenant, PMS deployment, POS rollout, payment integration, door-lock commissioning, BMS integration, staff training. Aligned to pre-opening calendar where applicable.
- 4
Live operation and AMC handover
Ongoing
Soft-opening week with engineers on site, full-opening cover, then transition to ongoing hospitality AMC. Monthly KPI report, quarterly business review with the GM and group ops lead.
“We engaged GR for a pre-opening at a 180-room 4-star property in Dubai Marina. They were on site from twelve weeks before opening to six weeks after. The PMS, POS, payment integration, and BMS all worked from day one of soft opening. We have since rolled them out across the rest of our chain for ongoing IT operations. The depth of hospitality experience makes them rare in this market.”
What hospitality operators ask before engaging.
Services that pair with hospitality IT engagements.
Book a property consultation and we will deliver a written scope.
Whether you are pre-opening a new property or modernising an existing one, the first step is a walkthrough led by a hospitality-experienced engineer. Written scope and timeline within a week.
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