GR IT Services is a Microsoft Partner active on the Microsoft Partner Network with an open AppSource listing. We deliver Microsoft 365, Azure, Dynamics 365, and Copilot for UAE clients from Dubai to Abu Dhabi to the Northern Emirates, with AED invoicing, named UAE engineers, and verifiable partner status.
Full M365 lifecycle: tenant provisioning, license design (Business Basic/Standard/Premium, E1/E3/E5, F1/F3), Teams, SharePoint, OneDrive, Exchange Online, day-to-day administration.
Subscription design, landing-zone deployment, workload migration (lift-and-shift or refactor), reserved instance and Hybrid Benefit optimisation, monthly cost governance.
Copilot for Microsoft 365 readiness review, SharePoint permission cleanup, sensitivity-label baseline, prompt-engineering training, phased deployment to high-leverage user groups.
Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps. Unified XDR baseline with Sentinel-based SIEM where relevant.
Identity-as-a-service: joiners-movers-leavers, conditional access, MFA enforcement, B2B partner federation, role-based access, application protection policies.
Device management for Windows, Mac, iOS, Android. Endpoint compliance policies, application packaging, autopilot for new device joinder, security baselines.
Dynamics CRM and Business Central for UAE businesses. Deployment, license design, integration with M365 and third-party systems, ongoing administration.
Direct license procurement under CSP, AED invoicing, NCE term management, monthly utilisation review and license reclamation. Most clients reclaim 10-25% of license spend in year one.
Active Microsoft Partner Network member, Direct CSP authorisation, AppSource directory listing. The relationship is verifiable directly with Microsoft. Not a sub-reseller; not a re-badged distributor.
15+ engineers based in Business Bay, Dubai. The engineer who provisions your tenant is the same one who runs it day to day. No offshore L1 desk, no overnight ticket bouncing between time zones.
Local invoicing in AED, with TRN, VAT, and FTA-compliant tax invoice format. No FX exposure, no cross-border invoice reconciliation, suitable for direct FTA filing.
On-site engineers across Dubai, Abu Dhabi, Sharjah, and the Northern Emirates. Remote support 24/7. UAE clients get UAE-business-hours support; not US, UK, or India time zones.
Most of our client base. 25-500 staff, Microsoft-first stack, full M365 plus Azure plus Defender. Some with Dynamics 365 for finance or CRM.
Private-sector firms working with Abu Dhabi government clients. Microsoft stack aligned to NCDS standards, Entra ID with smart-card authentication, compliance evidence.
Schools, training providers, EdTech startups using M365 Education licensing, Teams for classroom, Intune for student-device management.
Fintech (DFSA/ADGM), healthcare (DHA/DHCC), insurance, legal. Microsoft Purview for data governance, Priva for privacy, Compliance Manager for framework tracking.
Plant operations, OT/IT segmentation, Azure for analytics workloads, Dynamics 365 for ERP, Defender for endpoint across mixed environments.
Parent company plus 2-10 subsidiaries each on its own tenant. Consolidated CSP relationship, consistent security baseline across all entities.
| Feature | GR Microsoft Partner | Microsoft Direct (online) | Offshore-delivered partner |
|---|---|---|---|
AED invoicing | USD | Varies | |
UAE-resident engineers | 15+ named | Few or none | |
On-site UAE coverage | |||
UAE-business-hours support | 24/7 global | Offshore hours | |
VAT-compliant invoicing | Varies | ||
Mid-cycle license adjustments | NCE limits | NCE limits | |
Local industry experience (UAE) | Limited | ||
Same-day escalation to Microsoft L3 | Time-zone limited |
45-60 min
Current Microsoft footprint, partner-of-record status, Azure consumption, security posture, Copilot interest, compliance obligations. Output: a written fit assessment.
3-5 days
Non-invasive audit: license utilisation, security baseline, identity hygiene, SharePoint permission sprawl, M365 governance. Output: written findings and remediation roadmap.
5-10 days
Microsoft GDAP relationship requested. Existing licenses stay live throughout. New tenant provisioning if applicable, with domain verification and security baseline.
Day 30
Named engineer assigned, helpdesk number issued, security baseline applied, first AED invoice issued. First monthly KPI report covers license utilisation, security incidents, and tenant health.
“We had been buying Microsoft direct from Microsoft Ireland for years. The licenses worked but we got zero support when something needed designing, deploying, or fixing. Moving to GR as our Microsoft Partner gave us a UAE engineering team that runs the tenant for us, AED invoicing our finance team loves, and a Copilot rollout playbook that actually addresses our SharePoint mess. Six months in, license spend is down 18% and Copilot adoption is at 64% of issued seats.”
A one-hour discovery call followed by a 3-5 day audit. Output: a written report on your current Microsoft footprint and a roadmap for the engagement, free of commitment.
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