Privacy Policy

1. Introduction

GR IT Services ("we", "our", or "us") operates the website www.gritservices.ae. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service.
• Company refers to GR IT Services, located in Dubai, United Arab Emirates.
• Cookies are small files placed on your device that track, save and retrieve information.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to our website and all related services.
• Service Provider means any third party that processes data on our behalf.
• Usage Data refers to data collected automatically from use of the Service.

3. Types of Data We Collect

3.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Full name and title
• Email address
• Phone number
• Postal address
• Company name and business details
• Job title and department
• Payment and billing information
• Communication preferences
• Service usage history

3.2 Usage Data

We automatically collect certain information when you visit our website, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Pages visited and time spent
• Date and time of visits
• Referring website addresses
• Device identifiers
• Geographic location data

3.3 Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service. Technologies used include:

• Cookies: Small data files stored on your device
• Web Beacons: Electronic images that help us count users
• Analytics Tools: Google Analytics, Microsoft Clarity
• Session Cookies: Temporary cookies deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period

4. How We Use Your Information

We use the collected information for various purposes:

4.1 Service Delivery

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To process transactions and send related information
• To manage your account and provide account features

4.2 Communications

• To send you marketing materials and promotions (with consent)
• To respond to your inquiries and requests
• To send technical notices and support messages
• To inform you about our services and updates

4.3 Business Operations

• To monitor usage and analyze trends
• To improve our website and services
• To detect, prevent and address technical issues
• To protect against fraudulent or illegal activity
• For business planning and analysis

5. Sharing Your Information

We may share your information in the following situations:

5.1 With Service Providers

We share your data with third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are bound by contractual obligations to keep personal information confidential.

5.2 For Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

6. Your Data Protection Rights

Under UAE data protection laws and GDPR (where applicable), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Object: Object to our processing of your data
• Right to Data Portability: Request transfer of your data
• Right to Withdraw Consent: Withdraw consent at any time

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response procedures
• Use of encrypted third-party services

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the UAE. By using our Service, you consent to such transfers. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

10. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we discover that we have collected personal data from children without parental consent, we will delete that information from our servers.

11. Third-Party Links

Our Service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

12. Analytics and Remarketing

We use third-party services for analytics and remarketing:

• Google Analytics: To track and analyze website usage
• Google AdWords: For remarketing campaigns
• Microsoft Clarity: For user behavior analytics
• Facebook Pixel: For advertising and analytics
• LinkedIn Insights: For professional audience analytics

13. Your Choices

You have several choices regarding your personal data:

• Account Information: Update or delete through your account settings
• Cookies: Control through your browser settings
• Marketing Communications: Opt-out via unsubscribe links
• Analytics: Opt-out through Google Analytics Opt-out Browser Add-on
• Do Not Track: We respond to Do Not Track signals

14. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: You have given clear consent for processing
• Contract: Processing is necessary for contract performance
• Legal Obligation: Processing is necessary for legal compliance
• Legitimate Interests: Processing is necessary for our legitimate business interests

15. UAE Data Protection Compliance

This Privacy Policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE laws. We are committed to protecting your privacy rights under UAE law and maintaining the confidentiality and security of your personal information.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide a more prominent notice or obtain your consent where required by law.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: