Microsoft Teams Phone replaces traditional PBX with cloud-based calling integrated into Teams. UAE businesses can deploy via Calling Plans (Microsoft direct), Direct Routing (via UAE telecom), or Operator Connect (managed by carrier). We deliver Teams Phone implementation with the licensing design, number management, and call-flow configuration that makes the deployment durable.
Three deployment models: Microsoft Calling Plans (where available), Direct Routing via UAE SIP trunk, Operator Connect via carrier. Choice depends on number portability, cost, and operational requirements.
Direct Routing with UAE-based SIP trunk provider, etisalat/du integration where supported, number-portability planning, DID provisioning.
Teams Phone licensing design: Phone Standard, Domestic Calling Plan, International Calling Plan, Audio Conferencing. License selection per user based on calling pattern.
IVR menus, time-of-day routing, language selection, queue overflow rules, agent presence integration. Replaces traditional PBX features in cloud.
Per-user setup, contact list import, voicemail, call-forwarding rules. Desk phones (Yealink, Poly), conference phones, mobile-app provisioning.
For organisations needing basic contact-centre capability but not full Genesys/Five9 stack, Teams call queues plus reporting deliver inbound capacity.
Teams call recording for regulated firms (DFSA, ADGM compliance), Compliance Recording certified providers, retention policy integration.
UAE emergency-routing configuration, dynamic emergency-call routing based on user location, integration with security desk for emergency-call notification.
Three valid Teams Phone deployment models. The right one depends on your number-portability, cost, and operational requirements. We assess and recommend.
Direct Routing requires UAE SIP trunk provider integration. We have shipped Direct Routing deployments with multiple UAE telecom providers; we know what works.
Teams Phone licensing has multiple variants. Wrong license choice costs 30-50% more than necessary. We optimise per user based on actual calling pattern.
PBX cutover is operationally sensitive. Numbers must port without loss, call routing must work day one, voicemail must move cleanly. Our cutover playbook is tested.
Move from Avaya, Mitel, Cisco, NEC, Yeastar PBX to Teams Phone cloud.
New office or new business deploying Teams Phone from start, no PBX.
Single Teams Phone deployment serving multiple geographic offices.
Cloud-first phone for staff working across home, office, mobile.
Inbound call handling for organisations without full contact-centre stack need.
DFSA, ADGM, NESA firms requiring compliance call recording.
| Feature | Teams Phone | Legacy PBX (Avaya, Mitel) | Cloud PBX (3CX, Yeastar, RingCentral) |
|---|---|---|---|
Microsoft Teams integration | Native | Plugin | |
Mobile app | Teams mobile | Variable | Native |
Single license stack | |||
PBX hardware required | Optional | ||
Cloud-first | |||
Per-user pricing | Inclusive | Lower per-user, higher upfront | Per-user |
Best for | Microsoft-first org | Existing PBX investment | Non-Microsoft org |
2-3 weeks
Current state, calling patterns, number-portability, regulator requirements. Output: written deployment-model recommendation with licensing design.
4-6 weeks
Number-portability requests with current telecom, SIP trunk provisioning with new UAE telecom (for Direct Routing), Microsoft Phone System provisioning.
2-3 weeks
IVR menus, call queues, time-of-day routing, language selection, agent provisioning, device provisioning.
1 week cutover + ongoing
Coordinated cutover at low-risk window. Day-one support, voicemail migration, edge-case resolution. Then ongoing operations.
“We had Avaya PBX for 12 years. Hardware reaching end-of-life, licensing model getting expensive, and remote staff using mobiles because Teams worked everywhere. GR ran the Teams Phone migration over 10 weeks. 180 users live, numbers ported cleanly, auto-attendants and queues working day one. Year-one cost is 35% lower than the PBX renewal would have been.”
A 2-3 week assessment covering current calling environment, user calling patterns, number-portability, and regulator requirements. Output: written deployment-model recommendation, licensing design, project timeline.
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