Data recovery in Dubai when your backup did not save you.
When the drive fails, the RAID rebuilds the wrong way, the ransomware encrypts the backups too, or the deleted folder turns out to be the one nobody backed up. Data recovery is what happens after the prevention failed. We deliver recovery services across mechanical drive failure, RAID and NAS rebuild, ransomware decryption, Microsoft 365 restoration, mobile devices, and forensic recovery from damaged media. UAE-based, written quote before work begins, no-recovery-no-charge on standard cases.
- No-feeDiagnostic step
- 24/7Emergency intake
- ISO Class 5Clean-room partners
- 15 minInitial assessment
The real situations that bring UAE businesses to data recovery.
Mechanical drive failure
Clicking drives, head crash, motor failure, platter contamination. Logical extraction first, then escalation to ISO Class 5 clean-room partner if the drive needs physical opening. Common on older laptops, servers, and external USB drives.
RAID and NAS rebuild
Synology, QNAP, Drobo, ReadyNAS, Buffalo plus server-side RAID 0, 1, 5, 6, 10. Failed rebuilds, missing parity, configuration loss, multi-drive failure beyond redundancy. We image drives first, work on the image, return data on a new array.
Ransomware decryption and forensic recovery
Encrypted files with intact original volume structure: shadow copy review, known-decryptor application where keys are public (LockBit, REvil, Hive, Conti variants), file-carving from unencrypted slack space. We do NOT pay ransoms. Forensic isolation maintained throughout.
Accidental deletion and overwrite
Files deleted from Windows or Mac, formatted drives, lost partitions, overwritten files (depends on time since overwrite). Often the simplest recovery if the system has not been heavily used since the loss. Stop using the affected drive immediately.
Microsoft 365 and OneDrive restoration
Deleted Exchange mailboxes, SharePoint sites, OneDrive folders, Teams messages, Outlook PST corruption. Native M365 retention plus Microsoft Graph-level recovery, plus third-party backup restore if you have Veeam M365 Backup, AvePoint, or similar. Time-sensitive: 30 day soft-delete then permanent.
Mobile device recovery
iPhone, iPad, Android. Failed updates, water damage, broken screen with locked device, deleted photos and contacts. iCloud, Google account, local-device extraction depending on situation. Forensic-grade tooling for legal cases.
SSD and flash memory recovery
SSD failure differs from HDD: controller fail, NAND degradation, firmware corruption, encryption-at-rest barriers. Lower recovery probability than HDD in many cases; we set realistic expectations during the diagnostic phase.
Virtual machine recovery
VMware ESXi, Hyper-V, Proxmox VMs. Corrupted vmdk or vhdx files, lost snapshots, failed storage migration, datastore corruption. Image-based recovery from datastore, then individual file extraction.
Database recovery
SQL Server, MySQL, PostgreSQL, MariaDB. Corrupt transaction logs, accidentally dropped tables, partial database files. Page-level extraction where transaction log replay is not possible. Cooperation with your DBA throughout.
Four reasons we are different from a generic computer-repair shop.
No-fee diagnostic, written quote before work
The diagnostic step (1 to 5 days depending on case complexity) is free. After diagnostic we send a written quote with recovery probability, time, and AED price. No work proceeds without your written approval. No-recovery-no-charge applies on most standard cases; we set the boundary explicitly in the quote.
Forensic chain-of-custody
For cases that may end in legal proceedings (disputes, fraud, employee data theft), we maintain forensic chain-of-custody throughout. Tamper-evident handling, documented timestamps, hash-verified imaging, expert testimony if required.
Clean-room partner network for physical damage
ISO Class 5 clean-room recovery for severely damaged media (water, fire, mechanical) is handled through verified partner labs. We project-manage the case end-to-end so you have one point of contact, transparent pricing, and SLA on turnaround.
24/7 emergency intake
Data loss does not respect business hours. 24/7 emergency intake with initial assessment in 15 minutes for paying clients. Most cases start with a phone or WhatsApp triage to determine whether you should power off the affected device immediately or whether normal-hours intake is fine.
Six UAE business situations we handle weekly.
Finance and trading firms
Locked Excel files, deleted P&L spreadsheets, corrupt accounting databases (Tally, QuickBooks, Sage), ransomware affecting partial volumes. Often time-critical for regulatory filings or quarter-close.
Healthcare practices
Patient records on practice management systems, X-ray and imaging archives on local NAS, EHR database corruption. PDPL-compliant handling: data never leaves UAE jurisdiction, recovery process documented for regulator if needed.
Retail and hospitality
POS database corruption, CCTV footage on failed NVR drives, customer database on aging RAID. Frequently combined with rebuild of the underlying infrastructure once data is recovered.
Construction and engineering
CAD drawings, project files, contract documentation on dropped laptops, failed NAS, water-damaged office equipment after the unusual rainstorms UAE has had in recent years. Often months of work to lose.
Professional services
Law firms, accountants, consultancies losing client files, contract documents, audit evidence. Legal-grade chain-of-custody important for cases that may end in court.
Education and training
Student records on aging school servers, course content on individual teacher laptops, exam data on USB drives. Often slow-developing situation where the device has been failing for weeks before total failure.
Three things UAE businesses confuse.
| Feature | Data recovery | Data backup | Disaster recovery |
|---|---|---|---|
When you engage | After data loss happens | Before data loss (prevention) | After major outage |
Cost model | Per case, often substantial | Predictable monthly fee | Predictable monthly fee |
Success probability | Variable, depends on case | Near-certain if tested | High if planned |
Outcome | Some or all of lost data restored | Continuous protection | Service restored to known state |
Best practice | Hopefully never needed | Essential foundation | Required for critical systems |
How we deliver | Case-by-case recovery service | Backup-as-a-Service or DIY | DRaaS or runbook |
From emergency call to data return.
- 1
Emergency triage
15 minutes
Phone or WhatsApp triage: what failed, when, what has been tried, what state the affected media is in now. Critical: most recovery cases get harder if you keep using the affected device after data loss. We tell you whether to power off immediately.
- 2
Diagnostic and quote
1-5 days
On-site or in our Business Bay facility: assessment of the case, imaging of the affected media (no work on the original), written quote with recovery probability, expected timeline, AED price, no-recovery-no-charge applicability.
- 3
Recovery work
1-15 days
Logical recovery in-house. Physical damage cases routed to clean-room partner with our project management. Daily status update for cases over 48 hours. No work outside the scope of the signed quote.
- 4
Return and prevention review
1 day
Recovered data returned on a new encrypted drive or to your designated cloud location. Brief written report of what failed and why. Recommendation on prevention (backup-as-a-service, DR plan) so the same loss does not happen twice.
“Our 8-bay Synology NAS had two drives fail in the same week. The rebuild started but stopped. We thought our 4 years of client work was gone. GR took the array, imaged every drive, rebuilt the RAID 6 on the image (not the originals), and returned 99.7% of the data in 8 days. They also pointed out our backup schedule was set to local-only on the same NAS, which is why we had no real backup. We now have offsite backup-as-a-service with them and have not needed recovery since.”
What UAE businesses ask when something has gone wrong.
Related pages on prevention and continuity.
Data Backup
Backup-as-a-Service across M365, endpoints, servers, with immutable cloud copy.
Backup as a Service Dubai
Managed backup for UAE businesses with 3-2-1-1-0 model.
Disaster Recovery as a Service
DRaaS with documented RPO and RTO, annual failover testing.
Ransomware Protection
Multi-layer ransomware defence: EDR, immutable backup, segmentation, IR runbook.
Business Continuity Planning
Documented BCP with tabletop exercises and tested runbooks.
Incident Response
Cybersecurity incident response with forensic investigation.
Power off the affected device and call us first.
24/7 emergency intake. Initial triage in 15 minutes. Diagnostic in 1 to 5 days. Written quote with recovery probability before any work begins. No-recovery-no-charge applies on most standard cases.
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