Switch your IT AMC provider without losing data, passwords, or a single working day.
Most Dubai businesses delay switching IT AMC providers because the transition feels risky. Done properly, it is not. A structured handover, parallel coverage during the first week, and pre-built runbooks make the switch invisible to your team. We have transitioned 40+ AMC clients from incumbent providers with zero downtime.
- 40+AMC transitions delivered
- 5-10Days to cut over
- 0Average downtime
- 14Days parallel coverage
Nine things a clean handover transfers from your incumbent.
Credentials and admin access
Every admin credential, service account, vendor portal login, and shared password vault. Rotated on day one of cutover. Old vendor access removed by day fourteen.
Network and infrastructure diagrams
Cabling, switch port maps, firewall rules, VLAN structure, DNS records, DHCP scopes. Where documentation is missing we rebuild on the walkthrough.
Asset and license inventory
Every endpoint, server, switch, printer, AP, license SKU. Pulled from the incumbent and reconciled with what we physically see during the walkthrough.
Security baseline transfer
Existing endpoint protection, MFA setup, conditional access, backup configuration. Reviewed for gaps and brought to our standard baseline during cutover.
Ticket history and known issues
Last 12 months of incident history, recurring issues, root causes if recorded. Used to set the priority matrix for the first quarter of monitoring.
Vendor and supplier relationships
ISP, telecoms, hardware vendors, software vendors, Microsoft partner-of-record. Transferred where appropriate; left in place when convenient.
Backup configuration and last restore evidence
Backup schedules, retention, off-site copies, the date of last successful restore test. We run a fresh restore test in week one to validate.
Helpdesk routing and escalation
Helpdesk number switched at the agreed cutover hour. Pre-recorded message during the first week directing legacy tickets to a triage line.
Monitoring and alerting
Our monitoring agents deployed in parallel with the incumbent for the first week. Cutover scheduled at low-risk window. No blind period.
Four risks of switching, and how we de-risk each one.
Risk: data loss during handover
Mitigation: a documented handover checklist, a fresh restore test in week one, and parallel monitoring for fourteen days. We do not assume the incumbent transferred everything; we verify.
Risk: incumbent uncooperative or hostile
Mitigation: we have done this 40+ times. We give the incumbent a written, dignified exit path and rebuild whatever they refuse to share. The handover does not depend on their goodwill.
Risk: operational downtime during transition
Mitigation: parallel coverage during cutover. Both vendors active for the first 5-10 days. We step in fully only after monitoring proves stable. Zero average downtime across our last 40 transitions.
Risk: hidden costs after signing
Mitigation: written scope before signing. Onboarding work bundled into the first three months at no incremental charge. We do not charge for the cutover itself.
Six signals it is time to move.
Response times have slipped
Your SLA promises 4-hour response; reality is next-day. P1 tickets are being downgraded informally.
No monthly reporting
You do not know how many tickets were raised last month, what was open, or what was resolved. There is no KPI cadence.
Generic offshore helpdesk
Calls land in a script-driven offshore desk that does not know your environment. Escalations bounce between time zones.
Security baseline has rotted
MFA inconsistent, conditional access never reviewed, backups untested, endpoint protection expired licences. No remediation roadmap.
Reactive only, no preventive
Engagement is fix-when-it-breaks. No preventive patching, no capacity reviews, no quarterly improvements.
No named engineer relationship
Every ticket is a stranger. The team feels like a faceless call centre rather than a partner that knows the environment.
Two ways to move providers, with trade-offs.
| Feature | Switch with GR | DIY transition |
|---|---|---|
Structured handover checklist | Self-built | |
Parallel coverage during cutover | ||
Restore test in week one | If you remember | |
Credential rotation | Day one | Manual |
Asset reconciliation | Hopeful | |
Network rediscovery | Where docs missing | Self |
Vendor relationship transfer | Self | |
Onboarding cost | Bundled | Hidden |
Time to first stable month | ~30 days | 60-90 days |
A four-phase, fourteen-day cutover.
- 1
Walkthrough and gap audit
1-3 days
On-site walk of your environment. Inventory pulled from the incumbent where possible, physically verified, and reconciled. Output: a gap report on documentation, monitoring, security, and backup.
- 2
Handover plan and scope agreement
3-5 days
Written transition plan with named-owner tasks, target dates, and risk register. Scope of the new AMC agreed in writing before any cutover work begins.
- 3
Parallel coverage and cutover
5-10 days
Our monitoring and helpdesk deploy in parallel with the incumbent. Cutover at the agreed low-risk window. Credentials rotated; old vendor access revoked. We become primary; incumbent on standby until day fourteen.
- 4
Stabilisation and first KPI report
Day 30
Restore test executed. Security baseline brought to standard. First monthly KPI report delivered. Quarterly business review scheduled. Incumbent fully stepped down.
“We had been with our previous AMC for six years. Switching felt risky and we delayed it for two more. When we finally moved to GR, the parallel coverage week was uneventful and the handover completed cleanly. The first month report identified four security gaps the previous vendor never mentioned. The whole transition was the easiest part of the engagement.”
What buyers ask before moving providers.
Services often re-evaluated during AMC switch.
Book a switching consultation and we will deliver a written gap report.
A one-day walkthrough of your current environment and a written report on documentation, security, monitoring, and backup gaps. No commitment to engage further. If switching makes sense, we plan the cutover; if it does not, we tell you that too.
Related Services
Explore more solutions that work great with this service